We accept over 1,000 insurance plans. Don’t worry if you don’t see your plan listed, just give us a call and we’ll check into it for you. You can also come into the store, and one of our associates would be happy to help.

If your transaction involves any insurance benefits used, the balance shown is usually what is being billed to your insurance company. Once the insurance company processes and pays the claim, the balance will update. We will ask for your responsibility on the bill at the time of purchase.

Do you accept Medicare or Medicaid?
We accept Medicaid, Medicare Advantage and similar vision care plans in some states. Please visit your local store for details. Our Eyewear Experts will happily provide you with the necessary information and answer any questions you have.

Unfortunately, we are not able to process insurance benefits for online orders. Some insurance companies may reimburse you if you submit a receipt of your online purchase. We recommend contacting your insurance company for more details. You can also email our Customer Service team at help@eyemartexpress.com with additional questions.

We offer eye exams from independent doctors at most locations to make getting glasses easier, faster and more convenient. You can find your nearest store and schedule an eye exam here.

There’s no need to make an appointment if you already have a prescription. You can stop by to shop for glasses any time. If you need an eye exam, you can schedule one with one of our independent optometrists who work alongside our stores, and manage their own scheduling. To find out more and schedule an eye exam at your local store, visit our store locator page.

Unfortunately, the Customer Service team does not have access to each independent doctor’s list of accepted insurances. Please reach out to the doctor’s office directly and their team can answer your insurance questions. Click here to find your local store and contact your doctor.

Absolutely! Most of our frames come with a free one-year frame warranty that covers any physical damage to your frames. This plan doesn’t cover damage to lenses, or lost or stolen frames. If you tend to be tough on your glasses, you can also add our ExpressCare+ warranty program for full frame and lens protection with unlimited replacements. Our Eyewear Experts can provide all the details on our warranty programs when you visit us in-store.

No worries, it happens. That’s why we offer a free one-time 30-day frame restyle if you’re not in love with the fit or appearance. Please visit us in store and we’ll make sure you get the right pair.

We believe that seeing better is living better, so we’re going to do everything we can to make it right! Please come see us in store, so that we can properly assess the issue. If you have an old pair, please bring those with you so we can compare the differences.

We strive to make sure every customer is completely satisfied with their new eyewear. We offer a free one-time frame restyle within 30 days and prescription changes within 90 days. Stop by the store and our Eyewear Expert will work to make things right for you!

Unfortunately, we’re not able to accept expired prescriptions.

We absolutely accept outside prescriptions. As long as your current Rx is up-to-date and not expired, we’ll gladly take it and help you find the right pair of glasses to fill your prescription.

The eye doctor’s office that performed the exam can legally release your prescription to you. If you used an independent eye doctor associated with Eyemart Express, you can find their office information here.

Easy! To use a prescription from a previous Eyemart Express purchase, simply click “Use Prescription on File” during the checkout process. You’ll see this option after choosing your frames and selecting your lens type.

Contact prescriptions have slightly different information than eyeglass prescriptions. However, your eye doctor should be able to provide you with a separate eyeglass prescription. If you used an independent eye doctor associated with Eyemart Express, you can find their office information by clicking here.

Our main focus is on glasses, so only a few of our locations offer contacts. To find out if your local store carries contact lenses, we recommend giving them a call!

We’re happy to assist with minor repairs like nose pad replacements, screws, and adjustments. Please come see us and we’ll be happy to help!

We recommend using a lens cleaner spray or running water on the lenses before drying them with a clean microfiber cloth using gentle motions. Stop by any time and we’ll be happy to demonstrate the best cleaning techniques.

Heating your frames in warm water and applying gentle but consistent pressure over the curve of your thumb can help reshape your frames slightly so they sit more comfortably on your face. You can also stop by your local store any time and we’ll be happy to adjust your glasses for you.

We accept over 1,000 insurance plans. Don’t worry if you don’t see your plan listed, just give us a call and we’ll check into it for you. You can also come into the store, and one of our associates would be happy to help.

If your transaction involves any insurance benefits used, the balance shown is usually what is being billed to your insurance company. Once the insurance company processes and pays the claim, the balance will update. We will ask for your responsibility on the bill at the time of purchase.

We accept some Medicare and Medicaid plans, depending on the location. We recommend calling the location you plan to visit, and an optical specialist will check into it for you!

Most of our stores can use your existing frame depending on the condition and style of the frames. Just bring them into your local store and our Lab Specialists will evaluate them, approve them for use and craft new lenses for you.

Because our glasses are made in-store, they’re usually ready with same-day speed. Some prescriptions and specialty items require a special order which can take up to 7-14 business days.

The following are accepted in-store: Visa, MasterCard, AMEX, Discover, Cash, Check, Sunbit, and Care Credit.

We gladly accept Care Credit financing and can also help you apply for Sunbit Financing on in-store purchases in select states. Ask an Eyewear Expert at your local store for details.

While we do not have an official price-matching program, our Eyewear Experts can always help you find ways to save on glasses with in-store offers, everyday savings, insurance benefits and more. Ask us about all the ways you can save in-store today.

Unfortunately, we are not able to process insurance benefits for online orders. Some insurance companies may reimburse you by submitting a receipt of the online purchase. We recommend contacting your insurance company for more details.

We use USPS as our shipping partner, and sometimes there is a delay with tracking updates within their system. So even when a package has been picked up for shipping, you may not be notified immediately, but rest assured we’re working as fast as we can to get your order to you as soon as possible and will keep you in the loop on its progress.

Look for your measurement in the Pupillary Distance (PD) section, which might be separate from the main prescription details. If you see two numbers, it indicates your doctor measured your dual PD.

You can obtain it for free from your doctor or measure it online with our third-party tool, which is available during the Add Your Prescription step while creating your perfect pair of glasses.

We've recently updated our website to improve the online ordering experience. As part of this update, some order histories were removed online. However, you can still order with any prescription information on file by selecting "Use My Prescription on File". And if you need receipts from any of your previous orders, contact us at help@eyemartexpress.com with the order dates and we'll send the receipt information to you.

At this time, we are only able to process orders for complete pairs of prescription glasses through our online store.

We strive to make sure every customer is completely satisfied with their new eyewear. That’s why we offer a free one-time frame restyle within 30 days for frames of equal or lesser value. So, if you find you don’t totally love your glasses and would like to switch frames, our customer service team can help walk you through the exchange options. Email us at help@eyemartexpress.com to start the process.

Each dedicated frame page contains frame measurements and features to help you select the perfect frames for you. Simply click on the frame and scroll down to find this information.

We’ve found that our Virtual Try-On tool works best in a well-lit environment with a stable internet connection. Upon launch, you may be prompted to give permission to use the camera on your device. Follow your device’s instructions to begin the experience.

While our online offers are exclusive to purchases made on our website, we have plenty of options for you to save while shopping in-store as well including exclusive email offers for new and returning customers. Visit our Offers page to see all current in-store and online offers available to you.

Our Express Value glasses are available in a select number of frames and contain CR39 plastic lenses.

No. At this time our Express Value complete pair offering can not be combined with any additional discounts.

Our Express Value complete pair of glasses are an online exclusive offer.

Currently, we only offer our Express Value glasses in a clear, plastic CR39 lens.

Right now we only offer single vision lenses in our Express Value assortment.