We accept over 1,000 insurance Link Here Don’t worry if you don’t see your plan listed, just give us a call and we’ll check into it for you. You can also come into the store, and one of our associates would be happy to help.

If your transaction involves any insurance benefits used, the balance shown is usually what is being billed to your insurance company. Once the insurance company processes and pays the claim, the balance will update.

We accept some Medicare and Medicaid plans, depending on the location. We recommend calling the location you plan to visit, and an optical specialist will check into it for you!

Unfortunately, we are not able to process insurance benefits for online orders. Some insurance companies may reimburse you by submitting a receipt of the online purchase. We recommend contacting your insurance company for more details.

We're located right next to an independent optometrist's office for your convenience. Just walk over, then get a great new pair of glasses at Eyemart Express.

No appointment is needed if you already have your prescription! If you need an exam, we’re always located next door to an independent optometrist that can take care of your eye exam and contact lens needs. We do recommend making an appointment with the doctor's office. Please contact your local store and they can connect you with the neighboring Optometrist.

Absolutely! Most of our frames come with one free year of protection that kicks in as soon as you purchase. This 1 year frame warranty covers any physical damage to the frames. This plan doesn’t cover damage to lenses, lost, or stolen frames. Please see associate for additional details and exclusions. For additional lens protection, please ask about ExpressCare+.

No worries, it happens. We offer a free 30-day frame restyle if you’re not in love with the fit or appearance. Please visit us in store and we’ll be happy to assist you.

We believe that seeing better is living better, so we’re going to do everything we can to make it right! Please come see us in store, so that we can properly assess the issue. If you have an old pair, please bring those with you so we can compare the differences.

We strive to make sure every customer is completely satisfied with their new eyewear. Please know that we will work with you to make sure you are satisfied. We offer a free frame restyle within 30 days and prescription changes within 90 days. Stop by the store and our associates are dedicated to making it right for you!

Unfortunately, we’re not able to accept expired prescriptions.

We absolutely accept outside prescriptions, our only requirement is that they are current and not expired.

The independent doctor's office that performed the exam can legally release your prescription to you. If you need a copy of your prescription, please reach out to their office and they can assist you.

At this time, we are only able to process orders for prescription glasses.

Our main focus is on glasses, so only a few of our locations offer contacts. To find out if your local store carries contact lenses, we recommend giving them a call!

We’re happy to assist with minor repairs like nose pad replacements, screws, and adjustments. Please come see us and we’ll be happy to help!

From lens cleaner to mild soap and warm water, cleaning your glasses properly goes a long way in keeping them in tip-top shape!

Adjusting your glasses on your own can seem scary, but it isn’t! All you need is warm water and a little patience, and your glasses will be sitting pretty again in no time! We also offer free adjustments in-store.

We accept over 1,000 insurance Link Here Don’t worry if you don’t see your plan listed, just give us a call and we’ll check into it for you. You can also come into the store, and one of our associates would be happy to help.

If your transaction involves any insurance benefits used, the balance shown is usually what is being billed to your insurance company. Once the insurance company processes and pays the claim, the balance will update.

We accept some Medicare and Medicaid plans, depending on the location. We recommend calling the location you plan to visit, and an optical specialist will check into it for you!

Depending on the make and condition of the frames, most of our stores can use your existing frame. Please bring the frame into the store so they can be evaluated by our lab techs.

Because our glasses are made in-store, they’re usually ready with same-day speed. Some prescriptions and specialty items require a special order which can take up to 7-14 business days.

The following are accepted in-store: Visa, MasterCard, AMEX, Discover, Cash, Check, Sunbit, and Care Credit.

Unfortunately, we are not able to process insurance benefits for online orders. Some insurance companies may reimburse you by submitting a receipt of the online purchase. We recommend contacting your insurance company for more details.

For any orders placed before September 10th 2024, please reach out to our customer service team, available Monday to Friday from 8 AM to 5 PM, or you can email us at help@eyemartexpress.com.

We sincerely apologize for any inconvenience this may have caused. Our new website is built on a different platform, which means that previous accounts and information could not be transferred. You now have the option to create an online account to track and manage your order history, or you can choose to check out as a guest. If you require any assistance, please feel free to reach out to our customer service team at 1-888-372-2763, available Monday to Friday from 8 AM to 5 PM CST, or email us at help@eyemartexpress.com. Thank you for your understanding!

We use USPS as our shipping partner, and sometimes there is a delay with tracking updates within their system. So even when a package has been picked up for shipping, you may not be notified immediately, but rest assured we’re working as fast as we can to get your order to you as soon as possible and will keep you in the loop on its progress.