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Insurance

Do you accept my insurance?

We accept over 1,000 insurance Link Here Don’t worry if you don’t see your plan listed, just give us a call and we’ll check into it for you. You can also come into the store, and one of our associates would be happy to help.

Why does my receipt show a balance?

If your transaction involves any insurance benefits used, the balance shown is usually what is being billed to your insurance company. Once the insurance company processes and pays the claim, the balance will update.

Do you accept Medicare or Medicaid?

We accept some Medicare and Medicaid plans, depending on the location. We recommend calling the location you plan to visit, and an optical specialist will check into it for you!

Can I use my insurance benefits online?

Unfortunately, we are not able to process insurance benefits for online orders. Some insurance companies may reimburse you by submitting a receipt of the online purchase. We recommend contacting your insurance company for more details.

Eye Exams

Do you provide eye exams?

We're located right next to an independent optometrist's office for your convenience. Just walk over, then get a great new pair of glasses at Eyemart Express.

Do I need to make an appointment?

No appointment is needed if you already have your prescription! If you need an exam, we’re always located next door to an independent optometrist that can take care of your eye exam and contact lens needs. We do recommend making an appointment with the doctor's office. Please contact your local store and they can connect you with the neighboring Optometrist.

Returns and Exchanges

Do my new frames come with a warranty?

Absolutely! Most of our frames come with one free year of protection that kicks in as soon as you purchase. This 1 year frame warranty covers any physical damage to the frames. This plan doesn’t cover damage to lenses, lost, or stolen frames. Please see associate for additional details and exclusions. For additional lens protection, please ask about ExpressCare+.

What if I don’t like my new frames?

No worries, it happens. We offer a free 30-day frame restyle if you’re not in love with the fit or appearance. Please visit us in store and we’ll be happy to assist you.

What if I can’t see properly with my new glasses?

We believe that seeing better is living better, so we’re going to do everything we can to make it right! Please come see us in store, so that we can properly assess the issue. If you have an old pair, please bring those with you so we can compare the differences.

What is your return policy?

We strive to make sure every customer is completely satisfied with their new eyewear. Please know that we will work with you to make sure you are satisfied. We offer a free frame restyle within 30 days and prescription changes within 90 days. Stop by the store and our associates are dedicated to making it right for you!

Prescriptions

Can I use an expired prescription?

Unfortunately, we’re not able to accept expired prescriptions.

Do you accept outside prescriptions?

We absolutely accept outside prescriptions, our only requirement is that they are current and not expired.

How can I get a copy of my prescription?

The independent doctor's office that performed the exam can legally release your prescription to you. If you need a copy of your prescription, please reach out to their office and they can assist you.

Contact Lenses

Do you sell contact lenses?

Our main focus is on glasses, so only a few of our locations offer contacts. To find out if your local store carries contact lenses, we recommend giving them a call!

Care and Cleaning

Can I come and get my frames repaired?

We’re happy to assist with minor repairs like nose pad replacements, screws, and adjustments. Please come see us and we’ll be happy to help!

How do I clean my glasses?

From lens cleaner to mild soap and warm water, cleaning your glasses properly goes a long way in keeping them in tip-top shape!

How do I adjust my glasses?

Adjusting your glasses on your own can seem scary, but it isn’t! All you need is warm water and a little patience, and your glasses will be sitting pretty again in no time! We also offer free adjustments in-store.

In-Store FAQs

Do you accept my insurance?

We accept over 1,000 insurance Link Here Don’t worry if you don’t see your plan listed, just give us a call and we’ll check into it for you. You can also come into the store, and one of our associates would be happy to help.

Why does my receipt show a balance?

If your transaction involves any insurance benefits used, the balance shown is usually what is being billed to your insurance company. Once the insurance company processes and pays the claim, the balance will update.

Do you accept Medicare or Medicaid?

We accept some Medicare and Medicaid plans, depending on the location. We recommend calling the location you plan to visit, and an optical specialist will check into it for you!

Can I purchase new lenses for my existing frames?

Depending on the make and condition of the frames, most of our stores can use your existing frame. Please bring the frame into the store so they can be evaluated by our lab techs.

How long will it take to get my glasses?

Because our glasses are made in-store, they’re usually ready with same-day speed. Some prescriptions and specialty items require a special order which can take up to 7-14 business days.

What forms of payment are accepted in-store?

The following are accepted in-store: Visa, MasterCard, AMEX, Discover, Cash, Check, Sunbit, and Care Credit.

Online FAQs

Can I use my insurance benefits online?

Unfortunately, we are not able to process insurance benefits for online orders. Some insurance companies may reimburse you by submitting a receipt of the online purchase. We recommend contacting your insurance company for more details.

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Customer Service Hours

Monday - Friday
8AM - 5PM CST